Terms and Conditions
**Payment of your booking fee constitutes acceptance of the following:**
1. ORDER PROCESS
1.1 All orders are subject to acceptance and availability.
1.2 It is your responsibility to provide us with a valid email address and telephone number so that we can contact you if necessary.
1.3 You shall be responsible for ensuring the accuracy of the details provided by you during the order process.
1.4 Your date is only secure once your booking fee has been paid.
2. PAYMENT POLICY
2.1 Payments are currently taken in cash, or bank transfer.
2.2 Upon placing an order, you agree to secure your order with a non-refundable and non-transferable booking fee of £100 – unless agreed otherwise. Orders are not deemed confirmed, and dates are not reserved until this payment is received.
2.3 Quotes are valid for 30 days, unless your date is filled with another order before this time. Please do check that your date is still available if some time has passed between obtaining a quote and making payment.
2.3 The booking fee is taken to cover for initial work undertaken on the design of your cake and administration. It also holds your date and will mean that Cakes By Karen restricts other orders for the same day. By turning down or not advertising for further work, a cancellation by you will mean a likely loss in profit from alternative orders for me.
2.4 Payment of the final balance is due a minimum of 4 weeks prior to the wedding date to allow for preparatory work to take place and supplies to be ordered. I will produce your cakes to the specification as per the Order Form. I will only resend a final invoice if changes have been made, so please ensure you keep all correspondence and paperwork. Please double check that it is detailed as you require. By paying your final invoice, you are confirming that what is detailed on the Booking Form is correct.
3. DELIVERY OF YOUR CAKE
3.1 The Order Form will stipulate the address and time for delivery. Amendments to the delivery address or time may be permitted at the sole discretion of Cakes By Karen and may incur additional delivery charges to cover for time and petrol, but in the case that Cakes By Karen deliver to the new venue, due to distance or other reason, section 4.3 and 5.3 below applies.
3.2 You will become the owner of the goods you ordered and responsible for the risk of loss or damage to them once they have been delivered to the delivery address or collected from Cakes By Karen
3.5 When setting up the cake and attaching externally purchased flowers or other decoration, Cakes By Karen reserves to right to leave any of these items off, or arrange them in a different way, if there is any doubt about safety or security of said items.
4. CHANGES TO YOUR ORDER
4.1 Cakes By Karen understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible before the order is due to ensure any changes can be implemented, at least 6 weeks’ notice is required for any changes – and please note agreement to any such changes are at the sole discretion of Cakes By Karen. Please be aware changes may incur additional costs, in line with additional work required for administration as well as additional materials and time required for the design change. A full quote will be given for proposed amendments before they are agreed upon.
4.2 If you wish to reduce the value of your order, a fee may be applicable depending how much notice is given, and how much work has already been carried out.
4.3 This contract is based upon the agreed place of delivery (the “venue”) of your wedding cake as per the heading on the top of this document. If this changes, you are to contact Cakes By Karen immediately to discuss whether we can accommodate the change. If not this will be deemed a cancellation by you and section 5.3 applies.
4.5 This contract is based upon the agreed date of delivery of your wedding cake as per the heading on the top of this document (“Wedding Date”). A change to the date will be treated as a cancellation by you as per the section 5.3 below, unless otherwise expressly agreed in writing by Cakes By Karen the booking fee is non-transferable to a different event.
5. CANCELLATION POLICY
5.1 You have the right to cancel the contract at any time up to 4 weeks before the date your order is due for delivery.
5.2 To exercise your right of cancellation you must give written notice to Cakes By Karen via the email address shown Cakes By Karen’s website, giving details of the goods ordered.
5.3 By the customer: If the order is cancelled, your booking fee is non-refundable and non-transferable. There will be no refund or transfer of the booking fee, and any and all expenses already incurred on behalf of the finished product above this value will be invoiced. If the order is cancelled within 3 weeks of the date of the wedding, the remaining full balance will be due to be paid to Cakes By Karen .
5.3.2 If a delivery charge has been paid as part of the final balance, or in addition to your non-refundable booking fee, this will be refunded to you.
5.4 By Cakes By Karen In the event of exceptional circumstances, such as serious illness, Cakes By Karen will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order to an equal standard and will refund you all monies already paid, including the booking fee. However, this cannot be guaranteed. Cakes By Karens liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.
5.5 You are strongly advised to take out adequate wedding insurance to cover you in the event of cancellations
6. POSTPONEMENT POLICY
6.1 For the avoidance of all doubt, if your wedding is postponed due to unforeseen events Cakes By Karen will be happy to discuss the possibility of rebooking for a new date should this be possible, and if so, a new contract would be issued.
7 FRESH FLOWER POLICY
7.1 Should fresh flowers to be provided by your florist, to decorate the cake, the responsibility of the flowers’ safety, quality, freshness, and colour will rest with the florist and not with Cakes By Karen It is your responsibility to communicate with your florist to ensure they are not providing toxic flowers to Cakes By Karen. If the florist or any other supplier adds anything to the cake after we have left it set up, responsibility for any resulting damage or harm will not rest with Cakes By Karen.
10 FOOD ALLERGY DISCLAIMER
10.1 Cakes By Karen is NOT an allergy-free kitchen. It cannot be guaranteed that our products are free from ingredients that may affect those with food allergies, but all efforts are made to minimise this risk where requested. At Cakes By Karen we recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have. Cakes By Karen will not assume any liability for adverse reactions to our products.
The following ingredients are used in our kitchen:
Please note that some food colourings may have an effect on behaviour in children.
10.2 Cakes By Karen will discuss any dietary requirements, allergies and intolerances with you at the time you place your order or during your consultation. It is your obligation to inform Cakes By Karen of any such special requirements. A full list of allergens will be supplied with your cake upon delivery and handed to the venue/caterers.